LATEST CISCO CERTIFIED SUPPORT TECHNICIAN (CCST) IT SUPPORT DUMPS PDF & 100-140 EXAMSBOOST REVIEW

Latest Cisco Certified Support Technician (CCST) IT Support dumps pdf & 100-140 examsboost review

Latest Cisco Certified Support Technician (CCST) IT Support dumps pdf & 100-140 examsboost review

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q230-Q235):

NEW QUESTION # 230
A technician is updating an internal knowledge base article after resolving a complex issue involving multiple system components.
What is the most effective way to structure the update to maximize its usefulness for future troubleshooting?

  • A. List all the components involved in bullet points at the start of the article for quick reference
  • B. Organize the update chronologically, detailing the troubleshooting steps taken and the outcomes observed at each stage
  • C. Focus only on the final solution without including any diagnostic steps that led to the resolution
  • D. Provide a brief summary of the solution with minimal technical details to keep the article concise

Answer: B

Explanation:
Correct Answer. B. Organize the update chronologically, detailing the troubleshooting steps taken and the outcomes observed at each stage Structuring the update chronologically with detailed steps and observed outcomes allows future technicians to follow the logical progression of the troubleshooting process, understand the context, and apply similar reasoning to related problems.
Option A is incorrect because while listing components provides useful information, it does not give insight into how the issue was resolved or the interplay between the components.
Option C is incorrect because overly concise summaries can omit critical details that are essential for understanding and replicating the troubleshooting process effectively.
Option D is incorrect because excluding the diagnostic steps removes valuable learning opportunities and context that can aid in solving future variations of the issue or understanding related problems.


NEW QUESTION # 231
How should a technician address biases that may arise from AI-generated solutions in troubleshooting?

  • A. Adjust AI parameters frequently to ensure diverse perspectives
  • B. Regularly review and assess AI decisions for potential biases and errors
  • C. Accept all AI recommendations as they are based on large data sets
  • D. Disregard any biases as AI is inherently objective

Answer: B

Explanation:
Correct Answer. D. Regularly review and assess AI decisions for potential biases and errors Regular evaluation of AI outputs is essential to identify and correct any biases or inaccuracies, ensuring fair and effective solutions.
Option A is incorrect because AI systems can develop biases based on the data they are trained on; thus, they are not inherently objective.
Option B is incorrect as merely adjusting parameters may not adequately address underlying biases.
Option C is incorrect because blindly accepting AI recommendations can perpetuate biases.


NEW QUESTION # 232
You are using remote access software to help a user who is encountering a complex error message that you have not seen before. To find a solution, you decide to consult a technical forum. Which approach should you take to effectively use the forum for troubleshooting?

  • A. Avoid the forum and try solving the problem through trial and error
  • B. Post a vague question about the error without specific details to get a broad range of solutions
  • C. Use the forum's chat feature to ask real-time questions from whoever is online
  • D. Search the forum for the exact error message to find previous discussions or solutions

Answer: D

Explanation:
Correct Answer. B. Search the forum for the exact error message to find previous discussions or solutions Searching for the specific error message can lead directly to any existing discussions or documented solutions, increasing the likelihood of a quick and accurate resolution.
Option A is incorrect. Posting vague questions can lead to generic or irrelevant responses that may not address the specific issue.
Option C is incorrect. While real-time chats can provide immediate feedback, they might not offer the depth of insight or historical solutions that specific threads do.
Option D is incorrect. Avoiding the use of available resources such as forums can prolong the resolution time and decrease efficiency.


NEW QUESTION # 233
A user's external hard drive is not being recognized by their computer. In Device Manager, the hard drive does not appear under Disk Drives but shows up under "Other devices" with an unknown device label.
What should the technician do to resolve this issue?

  • A. Install the correct drivers for the external hard drive
  • B. Update the motherboard BIOS
  • C. Change the drive letter and paths in Disk Management
  • D. Physically reconnect the hard drive to another USB port

Answer: A

Explanation:
Correct Answer. C. Install the correct drivers for the external hard drive If an external device like a hard drive appears under "Other devices" as an unknown device, it is often due to missing or incorrect drivers. The technician should install or update the correct drivers for the external hard drive to ensure that the operating system can recognize and properly communicate with the device.
Option A is incorrect because while reconnecting the device can sometimes resolve connection issues, the presence of the device under "Other devices" specifically points to a driver issue.
Option B is incorrect because updating the BIOS, while important for overall system stability and compatibility, is less likely to resolve specific external device recognition issues compared to updating the device's drivers.
Option D is incorrect because changing the drive letter and paths is only possible once the device is recognized by the system, which in this case, it is not.


NEW QUESTION # 234
A network technician receives reports that a critical networked device is unreachable. What command should the technician use first to check the connectivity of this device?

  • A. netstat to view active connections
  • B. ping the IP address of the device
  • C. tracert to the device's hostname
  • D. nslookup on the device's hostname

Answer: B

Explanation:
The ping command is a quick and effective tool for testing connectivity between the source and the destination. It helps determine whether the device is reachable across the network by sending ICMP echo requests.
Option B is incorrect. While tracert could provide detailed route information, ping is a simpler and faster method for initial connectivity checks.
Option C is incorrect. nslookup is used for resolving a hostname to an IP address and doesn't test connectivity.
Option D is incorrect. netstat displays network connections, statistics, and more, but it does not inherently test connectivity to a specific device.


NEW QUESTION # 235
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